Welcome to Kunstadt Sports Shop’s FAQ page! We’re here to help you with any questions about our premium sports equipment, shipping policies, and more. Below you’ll find answers to our most commonly asked questions.

About Our Shop

Who is Kunstadt Sports Shop for?

We cater to active athletes and outdoor enthusiasts worldwide, from weekend warriors to competitive sportspeople. Our products are designed for those passionate about alpine skiing, cycling, disc golf, and other active pursuits.

What makes Kunstadt Sports Shop different?

We specialize in fast, reliable delivery of premium sports gear with careful packaging to protect your equipment. Our Washington-based headquarters ensures efficient order processing so you can get your gear when you need it.

Product Questions

What types of products do you offer?

We carry a focused selection of high-quality equipment including:

  • Alpine skiing gear (skis, boots, bindings)
  • Cycling equipment (bikes, apparel, shoes, safety gear)
  • Disc golf equipment
  • Outdoor apparel and accessories
How do I know which product is right for me?

Our product descriptions provide detailed specifications. For personalized recommendations, please contact our customer service team at [email protected].

Ordering & Payment

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?

We ship worldwide, excluding some Asian and remote regions. Our headquarters in Washington, US ensures efficient order processing.

What are my shipping options?

We offer two reliable shipping methods:

  1. Standard Shipping ($12.95 flat rate) via DHL or FedEx – 10-15 days after dispatch
  2. Free Economy Shipping (orders over $50) via EMS – 15-25 days after dispatch
Tip: For time-sensitive purchases, we recommend Standard Shipping.
How long does order processing take?

We process all orders within 1-2 business days. During peak seasons (like winter sports preparation), we add extra staff to maintain these processing times.

Can I track my order?

Yes! You’ll receive a confirmation email with tracking information once your order ships. Our premium carriers provide detailed tracking from our warehouse to your doorstep.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date of delivery. If your gear isn’t perfect for your needs, contact our customer service team at [email protected] to initiate a return.

Who pays for return shipping?

The customer is responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.

Customer Support

How can I contact customer service?

Our dedicated team is available via email at [email protected]. We typically respond within 24 hours.

What are your business hours?

Our customer service team operates Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.

Ready to gear up for your next adventure? Shop now and experience the Kunstadt difference!