At Kunstadt Sports Shop, we stand behind our premium outdoor gear just like we stand behind you on every mountain descent, cycling trail, or disc golf course. If your equipment doesn’t meet your adventure-ready standards, we’ll make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unused, unworn, with tags attached)
  • In original packaging (including all protective materials for skis, bindings, and bike accessories)
  • Accompanied by proof of purchase

Note about specialized equipment: For safety reasons, Alpine Ski Boots, Cycling Shoes, and Goggles that show signs of wear or have had their hygiene liners removed cannot be returned.

How to Initiate a Return or Exchange

  1. Contact our Gear Support Team within 15 days of delivery at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Wait for authorization – We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package your item securely – Use the original packaging if possible. For skis or bikes, ensure all protective materials are in place.
  4. Ship your return – Send the package to our Washington facility using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Return Request Email Template

Use this template to request your return:

Subject: Return Request – Order #[Your Order Number] Dear Kunstadt Sports Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item Name: [Product Name] Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.] Preferred Resolution: [Refund / Exchange for [Product/Size]] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving the item at our facility
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For size exchanges on apparel or gear:

  1. Follow the standard return process
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once we process your return (standard shipping times apply)

For expedited exchanges, you may place a new order and we’ll refund the original purchase upon receiving the return.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used Alpine Ski Boots or Cycling Shoes (with removed footbeds or signs of wear)
  • Opened packages of Goggles (with removed protective films)
  • Personalized or custom-ordered equipment
  • Disc golf discs with visible wear or ink markings

Damaged or Defective Equipment

If you receive damaged or defective gear (which is rare with our quality standards):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a prepaid return label if needed
  • Expect priority processing for replacement or refund

Return Shipping Address

After receiving your RMA number, send your return to:

Kunstadt Sports Shop Returns
2699 Nelm Street
Washington, US 20200
(Please include your RMA number on the package)

Adventure-Ready Guarantee: We want you to have complete confidence in your outdoor gear purchases. If you have any questions about our return policy, contact our Gear Support Team – we’re as responsive as your new skis on fresh powder!