At Kunstadt Sports Shop, we’re as committed to your adventure as you are. Whether you’re carving down alpine slopes, cycling through trails, or perfecting your disc golf throw, we ensure your gear arrives ready for action and stands up to our quality promise.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipping
- Best for time-sensitive orders
- Full tracking included
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipping
- Economical option for non-urgent deliveries
- Basic tracking included
International Shipping
We ship worldwide (excluding some remote areas and parts of Asia). International orders may be subject to customs fees, which are the customer’s responsibility.
Our Adventure-Ready Return Policy
We stand behind our premium outdoor gear. If your equipment doesn’t meet your adventure standards, we’ll make it right.
Return & Exchange Basics
- 15-day window: Returns/exchanges must be initiated within 15 days of receiving your order
- Original condition: Items must be unused, unworn, with tags attached and in original packaging
- Proof of purchase: Always include your order number
Non-Returnable Items (Safety/Hygiene Reasons)
- Used Alpine Ski Boots or Cycling Shoes (with removed footbeds or signs of wear)
- Opened packages of Goggles (with removed protective films)
- Personalized or custom-ordered equipment
- Disc golf discs with visible wear or ink markings
Step-by-Step Return Process
1. Initiate Your Return
Contact our Gear Support Team within 15 days at [email protected] with:
- Your order number
- Item details
- Reason for return
2. Wait for Authorization
We’ll respond within 2 business days with:
- Return Merchandise Authorization (RMA) number
- Detailed return instructions
3. Package Your Item
- Use original packaging whenever possible
- For skis/bikes: include all protective materials
- Include your RMA number inside the package
4. Ship Your Return
Send to:
Kunstadt Sports Shop Returns2699 Nelm Street
Washington, US 20200
- Use a trackable shipping method
- Customer pays return shipping unless error is ours
Refund & Exchange Details
Refund Process
- Processing: 3-5 business days after we receive your return
- Method: Original payment (Visa, MasterCard, JCB, or PayPal)
- Timeline:
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Shipping fees are non-refundable (unless return is our error)
Exchange Process
- Follow standard return process
- Include note specifying desired replacement
- New item ships after we process return (standard shipping times apply)
- For faster service: place new order and we’ll refund original upon return
Damaged/Defective Equipment
If you receive damaged gear (which is rare with our quality standards):
- Contact us immediately at [email protected]
- Include photos of the damage
- We’ll arrange prepaid return label if needed
- Expect priority processing for replacement/refund
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Kunstadt Sports Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.]
Preferred Resolution: [Refund / Exchange for [Product/Size]]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Gear With Confidence
We want you to have complete confidence in your outdoor gear purchases. Our team is as responsive as your new skis on fresh powder – contact us at [email protected] with any questions about our shipping or return policies.
Now get out there and conquer your next adventure – we’ve got your gear covered!